Our Commitment to Privacy and Confidentiality

Valley of the Tetons Library (VTL) District recognizes the importance of privacy in connection to intellectual freedom. Library cardholder account records are protected by Idaho Code Section §74-108. Confidentiality regarding materials checked out, materials used and activities performed with our resources and within our spaces are important to us. The following outlines what information we retain, who can access it, and what measures we are taking to protect your privacy. 

Library Records

The personal information collected by the library is as follows and kept within our system until patrons ask that their membership be removed from the library, patrons have let us know they have moved, the death of patron OR records are purged due to inactivity. Library accounts must be renewed every three years.

  • Name(s), preferred name (if applicable), address, email address, phone number, library card number, materials currently checked out, overdue material until returned, and fines paid or waived.
  • Email addresses and phone numbers. These will be used to send automated notifications regarding reserved materials, overdue materials, to seek other forms of updated contact information, special library announcements and program participation where applicable. Patrons’ email will be automatically added to our digital communications. Those not wishing this email may opt out at any time. Phone numbers may be used to call or send text notices on requested materials or to contact patrons when necessary for library needs. Neither email nor phone numbers retained in our system will be used by any person but library staff and never for non-library purposes.
  • Mailing addresses are used to clarify residency and for billing notices.
  • By default the Library retains reading history, but we will assist all patrons with opting out or clearing data at any time. This history is only viewable by the patron when accessing their account information or by librarians who may only share this information with the patron when requested by that patron.
  • The use of our public computers may result in personal information being stored briefly during a patron’s session and shortly thereafter. The library maintains software that permanently removes all personal logins, downloads, search history and creative works upon daily rebooting of the machine. Library staff will assist in this process more frequently when requested.
  • The use of our filtered public wireless networks may result in personally identifiable information, including the device’s MAC address and device name, being stored on our network appliances logs for up to 30 days.
  • Library staff must refer all requests for library records or information for any account other than their own, to the library director or the library director’s designee. Library staff are not allowed to share information about use of library resources and services by identified library patrons except as necessary for the performance of their job duties and in accordance with procedures approved by the library director and/or board.

Patron Contact Information

No listing of library patrons, their addresses, telephone numbers, email addresses or other contact information is provided to any person or organization, except as may be required by a warrant, subpoena, law enforcement or court command, or as otherwise required by law.

Circulation and Other Records

All patron information will be kept strictly confidential in line with Idaho Code Section §74-108(4), which exempts libraries from any obligation to share circulation or other records connecting the names of library users. We do not provide this information to any person or organization, except as required by a warrant, subpoena, law enforcement or court command, or as otherwise required by law. Based on the type of card issued, the following may apply:

  • Parents and legal guardians are required to be listed on a minor’s account until the minor reaches 18 years of age and have access to all account information.
  • When spouses, partners, and families apply for a card, the first name on the account will be the authorized user. Only the authorized user can make changes such as removing a person from the card or updating contact information. VTL recommends caution when signing multiple people up on one card, and for patrons to consider obtaining individual cards.
  • Patrons who choose to have multiple users on one card understand that all users can view or request account information, including materials checked out, due dates, and fines. 

Verification & Assumptions of Card Use

As part of our commitment to maintain privacy, and to avoid internal mistakes, library staff will verify patrons accessing library services that require the use of library accounts. Forms of authorized verification include:

  • Photo ID
  • Phone Number listed on the account
  • Email listed on the account
  • It will be assumed that a patron with a card in-hand, or who gives us an account number, is the owner of the card or is authorized to use the card for checkout purposes. Such an individual may also make the following requests without further verification:
    • Renew all materials
    • Renew overdue materials
    • Renew specific titles given

Requests for a Patron’s Own Information

Pursuant to Idaho Code Section §74-113, a person may, with certain exceptions, inspect and copy Valley of the Tetons Library District confidential records pertaining to that person, and request a correction of information which is not accurate, relevant or complete. Pursuant to Idaho Code Section §74-102(10), the Valley of the Tetons Library District is authorized to charge fees for actual labor and copying costs if (1) the request is for more than 100 pages of paper records, (2) includes records from which confidential information must be deleted, or (3) the actual labor to respond to the request exceeds two (2) person hours.

Credit Card Information

The library does not retain credit card information. We do not take responsibility for third parties who offer credit card services, when mistakes made are out of our control.

Digital Branch Services

When you visit VTL’s digital branch (including the website and third-party digital services like eBooks and digital magazines), a limited amount of information may be collected or transmitted to our partner companies who provide these services.

Website

Our privacy policy is simple: We do not collect any personal information, such as names or addresses, when you visit our website. If you choose to provide that information to us, it will be used solely to fulfill your request for information or a service. We collect some technical information when you visit to ensure a seamless experience. The following section explains how we handle and collect technical information when you visit our website.

VTL collects and stores information to measure use of VTL’s website using Google Analytics. This data is collected in aggregate. VTL does not examine or record individual user’s use of the site. The aggregate information is kept indefinitely. The information collected includes:

  • The address (IP) of your computer, device, or internet provider
  • The date and time of site access
  • The address of any website that linked to our site
  • Web browser & operating system type
  • Which pages were accessed and for how long

If, during your visit to VTL’s website, you participate in a survey, fill out a form, or send an e-mail to VTL, the following additional information will be collected:

  • E-mail Correspondence. The e-mail address and contents of the e-mail.
  • Surveys/Forms. Any information you volunteered in response to a survey/form.

The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us. The data is retained in accordance with Idaho Open Records Law. We use your e-mail address to respond appropriately. This may be to reply to you, to address issues you identify, or to improve our website further. Survey and form information is used only for the purpose designated.

Personal information refers to data about an individual that is readily identifiable to that specific individual, such as an individual’s name, address, and phone number. Domain names and Internet Protocol addresses are not considered personal information. We do not collect personal information about you unless you voluntarily participate in an activity that requests information (i.e., sending an email, filling out a form, or participating in a survey). 

If personal information is requested on the website or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it. However, once you provide this information, it becomes a public record and may be subject to public inspection and copying, unless protected by federal or state law.

Users are cautioned that the collection of personal information requested from or volunteered by children online or by e-mail will be treated the same as information given by an adult and may be subject to public access.

Children under the age of 13 are not eligible to use services that require the submission of personal information and should not submit any personal information to us. This includes submitting personal information to the website as part of a user profile or personalization profile. If you are a child under the age of 13, you can use these services only if used together with your parents or guardians. Seek guidance from your parents or guardians if you are under the age of 13. We will not provide personal information about children to third parties.

VTL’s website has links to other websites, including some that are operated by other government agencies, nonprofit organizations, and private businesses. When you access another site, you are no longer on VTL’s website, and this Privacy Policy will not apply; you are subject to the privacy policy of that new site. 

Third-Party Services

In order to use our third-party digital services, you log in to validate yourself as a VTL patron. Different services handle authentication different ways, but the following information may be transmitted to these service providers solely for the purpose of authentication and is usually collected in aggregate and/or anonymously: Name, address (or only zip code), library card number, the address of your computer (IP, device or internet provider), the date and time of site access, search terms used, which pages were accessed and/or downloaded.

Privacy policies are notably different when using digital content from third-party vendors. VTL cannot guarantee that privacy policies and Idaho confidentiality laws that apply to libraries will apply to these services. VTL recommends that you check the privacy policy of the company providing the product that you’re using.

Our Commitment to Visitation Privacy

Valley of the Tetons Library does not share information about who is in library spaces at any given time. Librarians cannot verify the relationship of a guardian over the phone. Librarians should not connect a child with any caller. In such instances, the librarian may offer to have a child call their guardian if they happen to find the described child on the premises. The same principle applies to adults in library spaces. When in need, library phone use will be offered to children to connect to a child’s guardian.

Any surveillance on library properties will not be available for public use, except as required by warrant, subpoena or to ascertain the source of property damage or to clear staff of potential erroneous allegations.

How We Respond to Subpoenas and Other Demands for Information

All warrants, subpoenas, or law enforcement/court commands for confidential information will be directed to the Library Director or designated library leadership. The library will first seek legal counsel on whether or not we must disclose the information requested. In cases where the demand does not appear to be supported by law, we may utilize appropriate legal procedures to oppose it.

Adopted by the Valley of the Tetons Library Board of Trustees on May 11, 2022. Legal and board review with approved updates on August 20, 2026.